Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-emirates-hills-dubai.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle the information you provide to us when you use our website, applications, services, or products, in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Service Protection Act (UCPA), Utah, USA
  • Connecticut Personal Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-emirates-hills-dubai.terratrek.net
  2. Any mobile or desktop applications associated with our services
  3. All services and products offered under our brand

Please be aware that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides our practices when:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we process your data to provide the requested services.
  2. Visiting Our Websites: Each time you access our websites, our servers automatically record certain information about your device and browsing behavior.
  3. Communication: We may reach out to you via email, phone, or text messages (SMS) for various purposes, including newsletters, promotional offers, or account-related updates.

Personal Data Collection

We collect multiple types of personal data, which can include:

  1. Account Information: Details related to your user account, such as username, email address, and password hashes.
  2. Payment Information: Credit card numbers, billing addresses, and payment history are securely stored for processing transactions.
  3. Financial Information: We may collect bank account details or other financial records for direct debit or billing purposes.
  4. Purchase Information: Data about your orders, including products purchased, quantities, and order dates.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, mobile phone numbers, and advertising IDs.
  6. Location Data: With your consent, we may access your device’s location services to provide location-based services or personalized content.
  7. Feedback: Any comments, reviews, or ratings you share with us about our products or services.
  8. Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (subject to their privacy policies).
  9. Product Information: Details about the products you view, search for, or purchase on our sites.

We gather this information through direct user input, tracking technologies, and third-party service providers.

Cookies

We use cookies to enhance your experience on our websites and for analytics purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website, such as allowing you to navigate through pages.
  • Preference Cookies: We use these cookies to remember your preferences, like language settings or display options.
  • Analytics Cookies: They help us understand how users interact with our site, providing insights for improvement and customization.

You can control and manage cookies through your browser settings. Please note that some features of our website may not function properly if certain cookies are disabled.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. Our services are not directed at individuals in this age group, and we comply with applicable laws to prevent such data collection.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: Correct any inaccuracies or incomplete information.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in specific circumstances.
  • Restriction: Limit our processing of your data under certain conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: You have the right not to be subjected to automated individual decision-making or profiling.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond within a reasonable timeframe as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

Contact Information

For any questions related to privacy, data requests, or if you wish to unsubscribe from our communications:

We value your trust in providing us with your personal data, and we are committed to protecting it.